How does translation work in Task Manager?
A complaint has come in German, the thread has fourteen messages, and you need to reply by the end of the day. With translations in Task Manager, you don't need to move the content to another tool. Ask the assistant: “translate into English: …” and get the answer in the conversation where the issue is being handled.
You don't need special commands. Write your request in plain language in the AI Assistant window or in question mode within a task or chat. Specify the target language in your request.
While you wait, a description of the current step appears alongside the animated dots, for example “Translating…” or “Reading attachments…”. The description reflects what the assistant is doing with the content selected in the conversation.
Where do you translate: in the assistant window or directly in the thread?
In the reply box for Tasks, Chats and Mail, you'll find two AI buttons: AI Assistant - a purple orb - and Organise. When you click the AI Assistant button, the editor turns purple. A bar above it says: “Question for the AI Assistant - only you will see it; it won't be sent to participants”. The answer to your translation request appears in the thread with the ONLY FOR YOU label. Other participants can't see the question or answer. Click the button again to switch back to regular messages. Only then do you write a message to the participants.
In question mode, the assistant can see the thread's content and attachments. It can read TXT, CSV, MD, JSON, XML, HTML, DOCX, XLSX and PDF files. It can't read older DOC files or scanned PDFs without a text layer - the software doesn't have OCR.
You can also ask for a Word, PDF or HTML file. The AI writes the content, and Task Manager assembles the file and adds a “Download …” button to the thread. Task Manager can also create Excel and CSV files if the content is in tabular form.
What do you gain?
You don't have to copy each message to a translation tool and back. When a client's reply refers to “item 4” in an earlier complaint, you can work with the whole thread instead of translating an isolated excerpt.
You can prepare a reply without showing the client a draft. Only you can see the translation question and answer. You can refine the wording before sending a regular message, without starting a separate chat for a draft.
You don't have to put a complaint in German aside until someone who knows the language better is available. You can read the translation straight away and prepare a reply for review.
An everyday example
A manufacturing company receives a complaint in German. The customer attaches an acceptance report as a PDF. A customer service representative opens the task and asks the assistant to summarise the thread in Polish. Separately, they ask it to translate the report. The assistant reads the messages and the attachment, provided the PDF has a text layer. Selecting a task as a knowledge source also includes files uploaded to it in the Files module, not just message attachments.
The team agrees on a reply in Polish in the same task. The customer service representative then asks for a translation into German, reviews it and edits two sentences. They click AI Assistant again to return to the regular messages in the thread. If the quality department needs a summary in a Word file, they can ask the assistant for one. AI writes the content, and Task Manager creates the file.
Frequently asked questions
Can I ask for a translation into English?
Yes. Write a plain-language request to the assistant, for example: “Translate into English: …”. There's no need to use special commands.
Will others see that I asked for a translation?
No. In question mode within a task or chat thread, only you can see the question and answer. The answer is labelled “ONLY FOR YOU”. Other participants will only see a regular message that you send.
Can I translate an attachment?
Yes, if the assistant can read its contents. Supported formats are TXT, CSV, MD, JSON, XML, HTML, DOCX, XLSX and PDF with a text layer. The assistant can't read DOC files or scanned PDFs without a text layer because the software doesn't have OCR.
Is the content of a selected knowledge source sent to an external AI provider?
Yes. The content of a source selected for the assistant is sent to an external AI provider.
What if the assistant doesn't respond?
Task Manager will give you a reason, such as a response timeout, an invalid API key, a request limit being exceeded or an unavailable model. If a response times out, you can try again or choose a faster model in Settings → AI.